ISO/IEC 19086-1:2016
Current
The latest, up-to-date edition.
Information technology Cloud computing Service level agreement (SLA) framework Part 1: Overview and concepts
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English
21-09-2016
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ISO/IEC 19086-1:2016 seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).
This document specifies
a) an overview of cloud SLAs,
b) identification of the relationship between the cloud service agreement and the cloud SLA,
c) concepts that can be used to build cloud SLAs, and
d) terms commonly used in cloud SLAs.
ISO/IEC 19086-1:2016 is for the benefit and use of both cloud service providers and cloud service customers. The aim is to avoid confusion and facilitate a common understanding between cloud service providers and cloud service customers. Cloud service agreements and their associated cloud SLAs vary between cloud service providers, and in some cases different cloud service customers can negotiate different contract terms with the same cloud service provider for the same cloud service. This document aims to assist cloud service customers when they compare cloud services from different cloud service providers.
ISO/IEC 19086-1:2016 does not provide a standard structure that can be used for a cloud SLA or a standard set of cloud service level objectives (SLOs) and cloud service qualitative objectives (SQOs) that will apply to all cloud services or all cloud service providers. This approach provides flexibility for cloud service providers in tailoring their cloud SLAs to the particular characteristics of the offered cloud services.
ISO/IEC 19086-1:2016 does not supersede any legal requirement.
| DocumentType |
Standard
|
| Pages |
34
|
| ProductNote |
THIS STANDARD ALSO REFERS TO NIST/SP 800-53
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Standards | Relationship |
| BS ISO/IEC 19086-1:2016 | Identical |
| NS ISO/IEC 19086-1 : 2016 | Identical |
| INCITS/ISO/IEC 19086-1:2016 (R2019) | Identical |
| NEN ISO/IEC 19086-1 : 2016 | Identical |
| DIN ISO/IEC 19086-1:2018-01 | Identical |
| AS ISO/IEC 19086.1:2023 | Identical |
| PN-ISO/IEC 19086-1:2021-02 | Identical |
| JIS X 9501-1:2019 | Identical |
| CAN/CSA-ISO/IEC 19086-1:18 | Identical |
| DIN ISO/IEC 19086-1 E : 2018 | Identical |
| BS ISO/IEC 19944:2017 | Information technology. Cloud computing. Cloud services and devices: Data flow, data categories and data use |
| BS ISO/IEC 19086-3:2017 | Information technology. Cloud computing. Service level agreement (SLA) framework Core conformance requirements |
| ISO/IEC 19944:2017 | Information technology Cloud computing Cloud services and devices: Data flow, data categories and data use |
| 17/30346428 DC : 0 | BS ISO/IEC 19086-2 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 2: METRIC MODEL |
| ISO/IEC 27036-4:2016 | Information technology Security techniques Information security for supplier relationships Part 4: Guidelines for security of cloud services |
| 16/30336264 DC : 0 | BS ISO/IEC 19086-3 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 3: CORE CONFORMANCE REQUIREMENTS |
| BS ISO/IEC 27036-4:2016 | Information technology. Security techniques. Information security for supplier relationships Guidelines for security of cloud services |
| BS ISO/IEC 19941:2017 | Information technology. Cloud computing. Interoperability and portability |
| SR 003 391 : 2.1.1 | CLOUD STANDARDS COORDINATION PHASE 2; INTEROPERABILITY AND SECURITY IN CLOUD COMPUTING |
| ISO/IEC 19086-3:2017 | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements |
| 16/30313038 DC : 0 | BS ISO/IEC 19944 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - CLOUD SERVICES AND DEVICES: DATA FLOW, DATA CATEGORIES AND DATA USE |
| ISO/IEC TR 38505-2:2018 | Information technology — Governance of IT — Governance of data — Part 2: Implications of ISO/IEC 38505-1 for data management |
| ISO/IEC 19941:2017 | Information technology — Cloud computing — Interoperability and portability |
| 17/30313035 DC : 0 | BS ISO/IEC 19941 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - INTEROPERABILITY AND PORTABILITY |
| SR 003 381 : 2.1.1 | CLOUD STANDARDS COORDINATION PHASE 2; IDENTIFICATION OF CLOUD USER NEEDS |
| CAN/CSA-ISO/IEC 27036-4:18 | Information technology — Security techniques — Information security for supplier relationships — Part 4: Guidelines for security of cloud services (Adopted ISO/IEC 27036-4:2016, first edition, 2016-10-01) |
| ISO/IEC 17998:2012 | Information technology — SOA Governance Framework |
| ISO 9241-171:2008 | Ergonomics of human-system interaction — Part 171: Guidance on software accessibility |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 27017:2015 | Information technology — Security techniques — Code of practice for information security controls based on ISO/IEC 27002 for cloud services |
| EN 301 549 : 1.1.2 | ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE |
| ISO/IEC 38500:2015 | Information technology — Governance of IT for the organization |
| ISO/IEC 29151:2017 | Information technology — Security techniques — Code of practice for personally identifiable information protection |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO/IEC 27018:2014 | Information technology Security techniques Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors |
| ISO/IEC 40500:2012 | Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0 |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| SA/SNZ TR ISO/IEC 38505.2:2019 | Information technology - Governance of IT - Governance of data Implications of ISO/IEC 38505-1 for data management |
| ISO/IEC 19086-3:2017 | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements |
| ISO/IEC 19944:2017 | Information technology Cloud computing Cloud services and devices: Data flow, data categories and data use |
| ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
| ISO/IEC 27040:2015 | Information technology — Security techniques — Storage security |
| ISO/IEC 17789:2014 | Information technology — Cloud computing — Reference architecture |
| ISO/IEC 17788:2014 | Information technology — Cloud computing — Overview and vocabulary |
| ISO/IEC 24751-1:2008 | Information technology Individualized adaptability and accessibility in e-learning, education and training Part 1: Framework and reference model |
| BS 10012:2009 | Data protection. Specification for a personal information management system |
| ISO/IEC 29100:2011 | Information technology — Security techniques — Privacy framework |
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