ISO 24510:2007
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users
Available format(s)
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
Superseded date
24-01-2024
Superseded by
Language(s)
English, French, Spanish, Castilian
Published date
29-11-2007
Important note : All end users must be registered with an Account prior to user licenses being assigned.
ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.
The following are within the scope of ISO 24510:2007:
- the definition of a language common to the different stakeholders;
- the definition of key elements and characteristics of the service to users;
- the objectives for the service with respect to users' needs and expectations;
- guidelines for satisfying users' needs and expectations;
- service to users assessment criteria;
- introduction to performance indicators;
- examples of performance indicators.
| Committee |
ISO/TC 224
|
| DevelopmentNote |
Supersedes ISO/DIS 24510. (12/2007)
|
| DocumentType |
Standard
|
| Pages |
62
|
| PublisherName |
International Organization for Standardization
|
| Status |
Superseded
|
| SupersededBy | |
| UnderRevision |
| Standards | Relationship |
| BS ISO 24510:2007 | Identical |
| NS ISO 24510 : 1ED 2007 | Identical |
| DIN SPEC 19755:2012-03 | Identical |
| NF ISO 24510 : 2010 | Identical |
| NEN ISO 24510 : 2008 | Identical |
| GOST R ISO 24510 : 2009 | Identical |
| IS 16761:2018 | Identical |
| 16/30342464 DC : 0 | BS ISO 13687-1 - TOURISM AND RELATED SERVICES - YACHT HARBOURS - PART 1: MINIMUM REQUIREMENTS BASIC SERVICE LEVEL HARBOURS |
| BS ISO 5667-21:2010 | Water quality. Sampling Guidance on sampling of drinking water distributed by tankers or means other than distribution pipes |
| 15/30318274 DC : 0 | BS ISO 24523 - SERVICE ACTIVITIES RELATING TO DRINKING WATER SUPPLY SYSTEMS AND WASTEWATER SYSTEMS - GUIDELINES FOR BENCHMARKING OF WATER UTILITIES |
| 13/30287398 DC : 0 | ISO/TR 37150 - SMART COMMUNITY INFRASTRUCTURES - REVIEW OF EXISTING ACTIVITIES RELEVANT TO METRICS |
| 17/30318206 DC : 0 | BS ISO 20426 - GUIDELINES FOR HEALTH RISK ASSESSMENT AND MANAGEMENT FOR NON-POTABLE WATER REUSE |
| EN ISO 11295:2017 | Classification and information on design and applications of plastics piping systems used for renovation and replacement (ISO 11295:2017) |
| BS ISO 24511:2007 | Activities relating to drinking water and wastewater services. Guidelines for the management of wastewater utilities and for the assessment of wastewater services |
| 16/30300273 DC : 0 | BS ISO 24516-3 - GUIDELINES FOR MANAGEMENT OF ASSETS OF WATER SUPPLY AND WASTEWATER SYSTEMS - PART 3: WASTEWATER COLLECTION NETWORKS |
| BS ISO 24516-3:2017 | Guidelines for the management of assets of water supply and wastewater systems Wastewater collection networks |
| BS ISO 13687-1:2017 | Tourism and related services. Yacht harbours Minimum requirements for basic service level harbours |
| 16/30335561 DC : DRAFT APR 2016 | BS ISO 37102 - SUSTAINABLE DEVELOPMENT AND RESILIENCE OF COMMUNITIES - VOCABULARY |
| BS ISO 24516-1:2016 | Guidelines for the management of assets of water supply and wastewater systems Drinking water distribution networks |
| CSA Z24511 : 2010 : R2014 | ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF WASTEWATER UTILITIES AND FOR THE ASSESSMENT OF WASTEWATER SERVICES |
| I.S. EN ISO 11295:2017 | CLASSIFICATION AND INFORMATION ON DESIGN AND APPLICATIONS OF PLASTICS PIPING SYSTEMS USED FOR RENOVATION AND REPLACEMENT (ISO 11295:2017) |
| ISO 24523:2017 | Service activities relating to drinking water supply systems and wastewater systems — Guidelines for benchmarking of water utilities |
| BS ISO 24518:2015 | Activities relating to drinking water and wastewater services. Crisis management of water utilities |
| BS ISO 24523:2017 | Service activities relating to drinking water supply systems and wastewater systems. Guidelines for benchmarking of water utilities |
| 18/30320655 DC : 0 | BS ISO 20325 - SERVICE ACTIVITIES RELATING TO DRINKING WATER SUPPLY AND WASTEWATER SYSTEMS - STORMWATER MANAGEMENT - GUIDELINES FOR STORMWATER MANAGEMENT IN URBAN AREAS |
| 15/30299934 DC : DRAFT MAY 2015 | BS ISO 24516-1 - GUIDELINES FOR MANAGEMENT OF ASSETS OF WATER SUPPLY AND WASTEWATER SYSTEMS - PART 1: DRINKING WATER DISTRIBUTION NETWORKS |
| CSA Z24511 : 2010 | ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF WASTEWATER UTILITIES AND FOR THE ASSESSMENT OF WASTEWATER SERVICES |
| ISO 13687-1:2017 | Tourism and related services — Yacht harbours — Part 1: Minimum requirements for basic service level harbours |
| UNE 178101-1:2015 | Smart cities. Infrastructures. Public Service Networks. Part 1: Water Networks. |
| ISO 24512:2007 | Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services |
| ISO 24511:2007 | Activities relating to drinking water and wastewater services — Guidelines for the management of wastewater utilities and for the assessment of wastewater services |
| UNI EN ISO 12706 : 2010 | NON-DESTRUCTIVE TESTING - PENETRANT TESTING - VOCABULARY |
| CSA Z24512 : 2010 : R2014 | ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF DRINKING WATER UTILITIES AND FOR THE ASSESSMENT OF DRINKING WATER SERVICES |
| PD ISO/TS 37151:2015 | Smart community infrastructures. Principles and requirements for performance metrics |
| PD ISO/TR 37150:2014 | Smart community infrastructures. Review of existing activities relevant to metrics |
| ISO/TS 37151:2015 | Smart community infrastructures — Principles and requirements for performance metrics |
| IWA 6:2008 | Guidelines for the management of drinking water utilities under crisis conditions |
| ISO/TR 37150:2014 | Smart community infrastructures Review of existing activities relevant to metrics |
| CSA Z24512 : 2010 | ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF DRINKING WATER UTILITIES AND FOR THE ASSESSMENT OF DRINKING WATER SERVICES |
| 13/30288039 DC : 0 | BS ISO 24518 - ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - CRISIS MANAGEMENT OF WATER UTILITIES |
| BS ISO 13687:2014 | Tourism and related services. Yacht harbours. Minimum requirements |
| BS ISO 24512:2007 | Activities relating to drinking water and wastewater services. Guidelines for the management of drinking water utilities and for the assessment of drinking water services |
| ISO 5667-21:2010 | Water quality Sampling Part 21: Guidance on sampling of drinking water distributed by tankers or means other than distribution pipes |
| ISO 24516-1:2016 | Guidelines for the management of assets of water supply and wastewater systems — Part 1: Drinking water distribution networks |
| 08/30173995 DC : DRAFT JULY 2008 | BS EN ISO 11295 - GUIDANCE ON THE CLASSIFICATION AND DESIGN OF PLASTICS PIPING SYSTEMS USED FOR RENOVATION |
| DIN EN ISO 11295:2016-08 (Draft) | CLASSIFICATION AND INFORMATION ON DESIGN OF PLASTICS PIPING SYSTEMS USED FOR RENOVATION |
| ISO 24518:2015 | Activities relating to drinking water and wastewater services — Crisis management of water utilities |
| ISO 24516-3:2017 | Guidelines for the management of assets of water supply and wastewater systems — Part 3: Wastewater collection networks |
| BS EN ISO 11295:2017 | Classification and information on design and applications of plastics piping systems used for renovation and replacement |
| ISO 24521:2016 | Activities relating to drinking water and wastewater services — Guidelines for the management of basic on-site domestic wastewater services |
| ISO 11295:2017 | Classification and information on design and applications of plastics piping systems used for renovation and replacement |
| ISO 5725-1:1994 | Accuracy (trueness and precision) of measurement methods and results — Part 1: General principles and definitions |
| ISO 14031:2013 | Environmental management Environmental performance evaluation Guidelines |
| AS ISO 37120:2020 | Sustainable cities and communities - Indicators for city services and quality of life |
| ISO 24511:2007 | Activities relating to drinking water and wastewater services — Guidelines for the management of wastewater utilities and for the assessment of wastewater services |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 24512:2007 | Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| NFP 15 900-1 : 2000 | LOCAL PUBLIC SERVICES - GUIDELINES FOR SERVICE ACTIVITIES RELATING TO DRINKING WATER SUPPLY AND SEWERAGE - PART 1: USER SERVICES |
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