ISO 10004:2018
Current
The latest, up-to-date edition.
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
English, French, Spanish, Castilian
16-07-2018
Important note : All end users must be registered with an Account prior to user licenses being assigned.
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
| Committee |
ISO/TC 176/SC 3
|
| DocumentType |
Standard
|
| Pages |
35
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| NEN ISO 10004:2018 | Identical |
| ÖNORM ISO 10004:2023 07 15 | Identical |
| DIN ISO 10004:2019-07 | Identical |
| PN-ISO 10004:2020-07 | Identical |
| UNI ISO 10004 : 2019 | Identical |
| NS-ISO 10004:2018 | Identical |
| BS ISO 10004:2018 | Identical |
| UNE-ISO 10004:2019 | Identical |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.