ISO 10001:2007
Withdrawn
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Quality management Customer satisfaction Guidelines for codes of conduct for organizations
Available format(s)
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
Withdrawn date
08-09-2018
Superseded by
Language(s)
English, French, Russian, Spanish, Castilian
Published date
20-11-2007
Important note : All end users must be registered with an Account prior to user licenses being assigned.
ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001:2007 is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.
ISO 10001:2007 is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.
ISO 10001:2007 does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.
ISO 10001:2007 is not intended for certification or for contractual purposes, and it is not intended to change any rights or obligations provided by applicable statutory and regulatory requirements.
| DevelopmentNote |
DRAFT ISO/DIS 10001 is also available for this standard. (06/2017)
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| DocumentType |
Standard
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| Pages |
18
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| PublisherName |
International Organization for Standardization
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| Status |
Withdrawn
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| SupersededBy |
| Standards | Relationship |
| ONORM ISO 10001 : 2008 | Identical |
| FD ISO 10001 : 2008 FD | Identical |
| GOST R ISO 10001 : 2009 | Identical |
| NBN ISO 10001 : 2014 | Identical |
| NEN ISO 10001 : 2007 | Identical |
| NS ISO 10001 : 2007 | Identical |
| I.S. ISO 10001:2007 | Identical |
| PN ISO 10001 : 2009 | Identical |
| UNI ISO 10001 : 2008 | Identical |
| AS/NZS ISO 10001:2012 | Identical |
| ANSI/ISO/ASQ 10001:2007 | Identical |
| BIS IS/ISO 10001 : 2007(R2012) | Identical |
| UNE-ISO 10001:2008 | Identical |
| BS ISO 10001:2007 | Identical |
| DIN ISO 10001:2008-07 | Identical |
| CSA ISO 10001 : 2008 : R2017 | Identical |
| CSA ISO 10001:2008 | Identical |
| 12/30270456 DC | BS ISO 18091. Quality management systems. Guidelines for the application of ISO 9001:2008 in local government |
| SAE AS 9120 : 2016 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS |
| EN ISO 15378:2017 | Primary packaging materials for medicinal products - Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) (ISO 15378:2017) |
| UNE-ISO/IEC TS 17021-3:2014 | Conformity assessment -- Requirements for bodies providing audit and certification of management systems -- Part 3: Competence requirements for auditing and certification of quality management systems |
| 09/30140724 DC : 0 | BS ISO 26000 - GUIDANCE ON SOCIAL RESPONSIBILITY |
| I.S. EN 16844:2017 | AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES |
| DD ISO/TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| 08/30195548 DC : 0 | DD ISO/TS 16949: 2009 - QUALITY MANAGEMENT SYSTEMS: PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| SWIFT 2:2009 | EMBEDDING EFFECTIVE MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANIZATIONS - GUIDANCE FOR THE IMPLEMENTATION OF ISO 9001:2008 |
| DD ISO/TS 29001 : 2010 | PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
| CSA ISO TS 16949 : 2009 : R2015 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| CSA ISO 9001 : 2016 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS |
| CSA ISO TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| IWA 27:2017 | Guiding principles and framework for the sharing economy |
| IWA 4:2009 | Quality management systems Guidelines for the application of ISO 9001:2008 in local government |
| PD ISO/TS 9002:2016 | Quality management systems. Guidelines for the application of ISO 9001:2015 |
| NSAI/ISO Guide to ISO 9001:2015 | ISO 9001:2015 FOR SMALL ENTERPRISES - WHAT TO DO? - ADVICE FROM ISO/TC 176 |
| S.R. CEN ISO TS 29001:2011 | PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
| I.S. EN 16224:2012 | HEALTHCARE PROVISION BY CHIROPRACTORS |
| UNE-EN 15224:2017 | Quality management systems - EN ISO 9001:2015 for healthcare |
| I.S. EN ISO 9001:2015 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
| CEN/CLC ISO/IEC/TS 17021-3:2016 | Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013) |
| EN 15224:2016 | Quality management systems - EN ISO 9001:2015 for healthcare |
| DIN EN 15224:2017-05 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| CEN Guide 15:2012 | Guidance document for the development of service standards |
| DIN ISO 26000:2011-01 | Guidance on social responsibility (ISO 26000:2010) |
| BS EN 15224:2016 | Quality management systems. EN ISO 9001:2015 for healthcare |
| DD ISO/TS 10004:2010 | Quality management. Customer satisfaction. Guidelines for monitoring and measuring |
| UNE 179008:2016 | Quality management system for liver transplantation units |
| BS ISO 10018:2012 | Quality management. Guidelines on people involvement and competence |
| DD CEN ISO/TS 29001:2011 | Petroleum, petrochemical and natural gas industries. Sector-specific quality management systems. Requirements for product and service supply organizations |
| 13/30278952 DC : 0 | BS EN 16372 - AESTHETIC SURGERY AND AESTHETIC NON-SURGICAL MEDICAL SERVICES |
| DIN EN 16224:2015-03 | HEALTHCARE PROVISION BY CHIROPRACTORS |
| CSA ISO 26000 : 2016 | GUIDANCE ON SOCIAL RESPONSIBILITY |
| 09/30204355 DC : 0 | ISO/TS 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| CSA ISO/TS 16949 : 2009(R2015) | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| I.S. ISO 10003:2007 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| ISO 15378:2017 | Primary packaging materials for medicinal products — Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) |
| ISO 9004:2018 | Quality management — Quality of an organization — Guidance to achieve sustained success |
| BS EN 16224 : 2012 | HEALTHCARE PROVISION BY CHIROPRACTORS |
| I.S. ISO 26000:2010 | GUIDANCE ON SOCIAL RESPONSIBILITY |
| UNI ISO 18091 : 2014 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT |
| UNI CEI ISO/IEC TS 17021-3 : 2013 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEM |
| BS ISO 10002:2014 | Quality management. Customer satisfaction. Guidelines for complaints handling in organizations |
| UNI ISO TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| I.S. 373:2013 | UNIVERSAL DESIGN FOR CUSTOMER ENGAGEMENT IN TOURISM SERVICES |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/TS 29001:2010 | Petroleum, petrochemical and natural gas industries Sector-specific quality management systems Requirements for product and service supply organizations |
| UNE-EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
| BS ISO 10004:2012 | Quality management. Customer satisfaction. Guidelines for monitoring and measuring |
| 15/30329378 DC : 0 | BS EN 9110 - AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS |
| BS EN ISO 9004:2018 | Quality management. Quality of an organization. Guidance to achieve sustained success |
| 15/30317874 DC : 0 | BS EN 16844 - AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES |
| PD CEN/CLC ISO/IEC TS 17021-3:2016 | Conformity assessment. Requirements for bodies providing audit and certification of management systems Competence requirements for auditing and certification of quality management systems |
| PD ISO/TS 16949:2009 | Quality management systems. Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations |
| 12/30271063 DC : 0 | PD ISO/IEC/TS 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
| UNE-EN 16372:2015 | Aesthetic surgery services |
| 17/30359429 DC : 0 | BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| 12/30254927 DC : 0 | BS EN 16372 - AESTHETIC SURGERY SERVICES |
| CSA ISO 10003 : 2008 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| 17/30359426 DC : 0 | BS ISO 10003 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| UNI ISO 10003 : 2008 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| SAE AS 9110 : 2016 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS |
| UNI ISO 10018 : 2013 | QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE |
| I.S. EN 16372:2014 | AESTHETIC SURGERY SERVICES |
| I.S. EN 15224:2016 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| ISO 18091:2014 | Quality management systems Guidelines for the application of ISO 9001:2008 in local government |
| UNI ISO/TS 10004 : 2011 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| BS ISO 10003:2007 | Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations |
| EN 16844:2017 | Aesthetic medicine services - Non-surgical medical treatments |
| ISO/IEC Guide 76:2008 | Development of service standards Recommendations for addressing consumer issues |
| UNE-EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| UNE-ISO 10018:2015 | Quality management. Guidelines on people involvement and competence |
| I.S. EN ISO 9000:2015 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015) |
| BIS IS/ISO/TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| ISO/TS 10004:2010 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| UNE-ISO 10002:2015 | Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations |
| 08/30135847 DC : DRAFT AUG 2008 | BS ISO 9004 - MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| 15/30329382 DC : 0 | BS EN 9120 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS |
| BS ISO 10008:2013 | Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions |
| UNE-ISO 26000:2012 | Guidance on social responsibility |
| UNE-ISO/TS 9002:2017 | Quality management systems -- Guidelines for the application of ISO 9001:2015 |
| 10/30238393 DC : 0 | BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| 14/30273523 DC : 0 | BS EN ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS |
| BS EN ISO 15378:2017 | Primary packaging materials for medicinal products. Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) |
| CSA ISO 10003 : 2008 : R2017 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| UNI CEN ISO/TS 29001 : 2011 | PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
| BS ISO/IEC 19796-3:2009 | Information technology. Learning, education and training. Quality management, assurances and metrics Reference methods and metrics |
| I.S. EN 16844:2017+A2:2019 | Aesthetic medicine services - Non-surgical medical treatments |
| CSA ISO 9004 : 2009 : R2015 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| PREN 9100 : 200P4 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS |
| 16/30334735 DC : 0 | BS EN 15224 - HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015 |
| BIS IS/ISO 9000 : 2015 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY |
| SWiFT 9:2012 | UNIVERSAL DESIGN FOR ENERGY SUPPLIERS |
| PREN 15224 : DRAFT 2016 | HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015 |
| ISO/IEC 19796-3:2009 | Information technology — Learning, education and training — Quality management, assurance and metrics — Part 3: Reference methods and metrics |
| BS ISO 26000:2010 | Guidance on social responsibility |
| EN ISO 9004:2018 | Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018) |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| I.S. EN ISO 15378:2017 | PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017) |
| DIN EN ISO 9000:2015-11 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015) |
| ISO 26000:2010 | Guidance on social responsibility |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO/IEC TS 17021-3:2013 | Conformity assessment Requirements for bodies providing audit and certification of management systems Part 3: Competence requirements for auditing and certification of quality management systems |
| UNE-ISO 18091:2015 | Quality management systems -- Guidelines for the application of ISO 9001:2008 in local government |
| ISO 9001:2015 | Quality management systems — Requirements |
| EN 16372:2014 | Aesthetic surgery services |
| EN 16224:2012+A1:2014 | Healthcare provision by chiropractors |
| CSA ISO 10008 : 2015 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
| 12/30209299 DC : 0 | BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
| BS EN 16372:2014 | Aesthetic surgery services |
| 18/30358588 DC : 0 | BS EN ISO 29001 - PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
| ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
| 15/30328933 DC : 0 | BS EN 9100 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS |
| ISO/TS 16949:2009 | Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations |
| UNE-ISO 10004:2015 | Quality managemen. Customer satisfaction. Guidelines for monitoring and measuring |
| 16/30343033 DC : 0 | BS ISO/IEC 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
| DIN EN 15224:2016-04 (Draft) | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| BIP 2222 : 2012 | COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES (INCLUDING BS ISO 10002:2004 AND BS ISO 10003:2007) |
| UNE-CEN/CLC ISO/IEC/TS 17021-3:2016 | Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013) |
| BS PD ISO/IEC TS 17021-3 : 2013 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
| CSA ISO 9004 : 2009 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| SAE AS 9100D : 2016 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS |
| ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
| UNE 179002:2018 | Health services. Quality management system for health care transport organization. |
| I.S. EN ISO 9004:2009 | QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS (ISO 9004:2018) |
| S.R. CEN/CLC/ISO/IEC/TS 17021-3:2016 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS (ISO/IEC/TS 17021-3:2013) |
| S.R. ISO/TS 9002:2016 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015 |
| UNI ISO 10004 : 2013 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| DIN EN ISO 9004:2009-12 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| UNI ISO 26000 : 2010 | GUIDANCE ON SOCIAL RESPONSIBILITY |
| UNI EN 16224 : 2014 | HEALTHCARE PROVISION BY CHIROPRACTORS |
| BS EN 16844 : 2017 | AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL TREATMENTS |
| DIN EN ISO 9001:2015-11 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
| BS EN ISO 9000:2015 | Quality management systems. Fundamentals and vocabulary |
| BS EN ISO 9001:2015 | Quality management systems. Requirements |
| CEN ISO/TS 29001:2011 | Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations (ISO/TS 29001:2010) |
| CSA ISO 9000 : 2016 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO/IEC Guide 37:2012 | Instructions for use of products by consumers |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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