EG 202 487 : 1.1.2
Current
The latest, up-to-date edition.
HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
Hardcopy , PDF
English
Important note : All end users must be registered with an Account prior to user licenses being assigned.
Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
2.1 Normative references
2.2 Informative references
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Approach and structure
4.1 Definition, approach and methodology
4.2 Document and guidelines structure
5 User centred design and testing
5.1 Generic
5.2 Research, design and development
5.3 Service provision
6 Privacy and confidentiality guidelines
6.1 Generic
6.2 Research, design and development
6.3 Service provision
7 Ethics guidelines
7.1 Generic
7.2 Research, design and development
7.3 Service provision
8 Guidelines for legal aspects
8.1 Generic
8.2 Research, design and development
8.3 Service provision
9 Availability and reliability guidelines
9.1 Generic
9.2 Research, design and development
9.3 Service provision
10 Integrity guidelines
10.1 Generic
10.2 Research, design and development
10.3 Service provision
11 Safety guidelines
11.1 Generic
11.2 Research, design and development
11.3 Service provision
12 Usability and accessibility guidelines
12.1 Generic
12.2 Research, design and development
12.3 Service provision
13 User education guidelines
13.1 Generic
13.2 Research, design and development
13.3 Service provision
14 Localization, customization and personalization guidelines
14.1 Generic
14.2 Research, design and development
14.3 Service provision
15 Guidelines for organizational aspects
15.1 Generic
15.2 Research, design and development
15.3 Service provision
16 Servicing and maintenance guidelines
16.1 Generic
16.2 Research, design and development
16.3 Service provision
Annex A (normative): Four collective guideline listings
A.1 Collective list of all guidelines
A.2 Collective list of all generic guidelines
A.3 Collective list of all research, design and development
guidelines
A.4 Collective list of all service provisioning guidelines
Annex B (informative): Bibliography
History
Gives user experience guidelines, applicable to the research, design, development and deployment of telecare services.
| Committee |
HF
|
| DocumentType |
Standard
|
| Pages |
77
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| TR 102 612 : 1.1.1 | HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1) |
| TR 102 972 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS |
| TR 102 410 : 1.1.1 | EMERGENCY COMMUNICATIONS (EMTEL); BASIS OF REQUIREMENTS FOR COMMUNICATIONS BETWEEN INDIVIDUALS AND BETWEEN INDIVIDUALS AND AUTHORITIES WHILST EMERGENCIES ARE IN PROGRESS |
| TR 102 548 : 1.1.1 | HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS |
| ETR 095 : 20001 | HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES |
| TR 102 133 : 1.1.1 | HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES |
| TR 102 415 : 1.1.1 | HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS |
| EG 202 048 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES ON THE MULTIMODALITY OF ICONS, SYMBOLS AND PICTOGRAMS |
| ES 202 076 : 2.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES |
| EG 202 132 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
| EG 201 472 : 1.1.1 | HUMAN FACTORS (HF); USABILITY EVALUATION FOR THE DESIGN OF TELECOMMUNICATION SYSTEMS, SERVICES AND TERMINALS |
| IEEE 802.11-2016 | IEEE Standard for Information technology--Telecommunications and information exchange between systems Local and metropolitan area networks--Specific requirements - Part 11: Wireless LAN Medium Access Control (MAC) and Physical Layer (PHY) Specifications |
| EG 202 325 : 1.1.1 | HUMAN FACTORS (HF); USER PROFILE MANAGEMENT |
| EG 202 116 : 1.2.2 | HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL" |
| EG 202 417 : 1.1.2 | HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
| TR 102 068 : 1.1.3 | HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT |
| ISO/IEC 17799:2005 | Information technology Security techniques Code of practice for information security management |
| EG 202 191 : 1.1.1 | HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES |
| EG 202 416 : 1.1.2 | HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
| TS 102 511 : 1.1.1 | HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES |
| EG 202 421 : 1.1.1 | HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS |
| ES 202 130 : 2.1.2 | HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD |
| EG 202 423 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN |
| ISO 13407:1999 | Human-centred design processes for interactive systems |
| ETR 297 : 20001 | HUMAN FACTORS (HF) |
| ETR 329 : 20001 | HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS) |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.