DIN EN ISO 18295-1:2016-07 (Draft)
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017)
Available format(s)
Hardcopy , PDF
Superseded date
05-11-2017
Language(s)
German
Published date
01-01-2016
Important note : All end users must be registered with an Account prior to user licenses being assigned.| DevelopmentNote |
Supersedes DIN EN 15838. (10/2017)
|
| DocumentType |
Draft
|
| Pages |
43
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Superseded
|
| Standards | Relationship |
| ISO 18295-1:2017 | Identical |
| EN ISO 18295-1:2017 | Identical |
| DIN EN ISO 18295-2:2016-07 (Draft) | CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017) |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| DIN EN ISO 22301:2014-12 | SOCIETAL SECURITY - BUSINESS CONTINUITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 22301:2012) |
| DIN ISO 2859-1:2014-08 | SAMPLING PROCEDURES FOR INSPECTION BY ATTRIBUTES - PART 1: SAMPLING SCHEMES INDEXED BY ACCEPTANCE QUALITY LIMIT (AQL) FOR LOT-BY-LOT INSPECTION (ISO 2859-1:1999 + COR. 1:2001 + AMD.1:2011) |
| ISO 22301:2012 | Societal security Business continuity management systems Requirements |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| DIN EN ISO/IEC 27001:2017-06 | Information technology - Security techniques - Information security management systems - Requirements (ISO/IEC 27001:2013 including Cor 1:2014 and Cor 2:2015) |
| DIN ISO 10004:2015-01 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING (ISO 10004:2012) |
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