DD CEN/TS 15224:2005

Foreword
0 Introduction
  0.1 General
  0.2 Process approach
  0.3 Relationship with ISO 9004
  0.4 Compatibility with other management systems
1 Scope
  1.1 General
  1.2 Application
2 Normative reference
3 Terms and definitions
4 Quality management system
  4.1 General requirements
  4.2 Documentation requirements
5 Management responsibility
  5.1 Management commitment
  5.2 Customer focus
  5.3 Quality policy
  5.4 Planning
  5.5 Responsibility, authority and communication
  5.6 Management review
6 Resource management
  6.1 Provision of resources
  6.2 Human resources
  6.3 Infrastructure
  6.4 Work environment
7 Product realisation
  7.1 Planning of product realisation
  7.2 Customer-related processes
  7.3 Design and development
  7.4 Purchasing
  7.5 Production and service provision
  7.6 Control of monitoring and measuring devices
8 Measurement, analysis and improvement
  8.1 General
  8.2 Monitoring and measurement
  8.3 Control of non-conforming product
  8.4 Analysis of data
  8.5 Improvement
Annex A (informative) Practical guide for the implementation of
        EN ISO 9001:2000 in health care organisations
Bibliography

Applies to the health services sector and will complement national legislation. Furthermore other national requirements, sector specific requirements and standards (including professional standards) may complement the guide or be used in parallel.