CSA Z24510 : 2010 : R2014
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS
Hardcopy , PDF
16-11-2019
English
01-01-2014
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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Elements of the service relating to users
4 Objectives for the service in respect of users' needs and
expectations
5 Guidelines for satisfying users' needs and expectations
6 Assessment criteria for service to users
7 Assessment of water services
8 Performance indicators
Annex A (informative) - Tables of corresponding terms in
English, French and Spanish
Annex B (informative) - Example of performance indicators
Annex C (informative) - Example of confidence-grading
scheme for performance indicators systems
Bibliography
Describes the elements of drinking water and wastewater services of relevance and interest to users.
| DocumentType |
Standard
|
| Pages |
86
|
| ProductNote |
Reconfirmed EN
|
| PublisherName |
Canadian Standards Association
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| ISO 5725-1:1994 | Accuracy (trueness and precision) of measurement methods and results — Part 1: General principles and definitions |
| ISO 14031:2013 | Environmental management Environmental performance evaluation Guidelines |
| ISO 24511:2007 | Activities relating to drinking water and wastewater services — Guidelines for the management of wastewater utilities and for the assessment of wastewater services |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 24512:2007 | Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| NFP 15 900-1 : 2000 | LOCAL PUBLIC SERVICES - GUIDELINES FOR SERVICE ACTIVITIES RELATING TO DRINKING WATER SUPPLY AND SEWERAGE - PART 1: USER SERVICES |
| ISO/IEC Guide 98-3:2008 | Uncertainty of measurement — Part 3: Guide to the expression of uncertainty in measurement (GUM:1995) |
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