CAN/CSA-ISO/IEC 29155-4:18

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Requirements and guidance for data definition
6 Functions for data collection
7 Requirements and guidance for data collection
8 Functions for maintenance and support
9 Requirements and guidance for maintenance and support
Annex A (informative) - The benchmarking information model
Annex B (informative) - Classification of data elements and
        comparison with other related standards
Annex C (informative) - Framework model of IT project
        performance benchmarking in ISO/IEC 29155-1
Bibliography

Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T). Scope This document provides general requirements and guidance for collecting and maintaining data of information technology (IT) projects and for delivering the benchmarking repository within benchmarking activities of \"the IT project performance benchmarking framework\" by prescribing the following: a) requirements and guidance for data element definitions; b) requirements and guidance for the data collection and maintenance processes within the benchmarking framework; c) requirements and guidance for maintaining benchmarking repository product and issued benchmarks. This document mainly focuses on three major activities, which are \"maintain repository\", \"submit IT project data\", and \"measure IT project\" activities. This document is intended for use by stakeholder(s) of IT project performance benchmarking (e.g. benchmarking user, benchmark provider, benchmarking service provider, and IT project team). NOTE The following are examples of how this document can be used: by a benchmark provider, to define data elements, collect and maintain IT project data, and provide benchmarking repository product or issued benchmarks; by a benchmarking analyst, to use benchmarking repository product and/or benchmarks for executing an instance of benchmarking; by a benchmarking service provider, to utilize benchmarking repository product and/or benchmarks for providing benchmarking services; by an IT service provider, to define data elements to be measured and/or to be submitted to repository owner. It is out of the scope of this document to prescribe a particular set of data element definitions, formats or contents of the benchmarking repository.

Standards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the SCC Mirror Committee (SMC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standards Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T). Scope This document provides general requirements and guidance for collecting and maintaining data of information technology (IT) projects and for delivering the benchmarking repository within benchmarking activities of \"the IT project performance benchmarking framework\" by prescribing the following: a) requirements and guidance for data element definitions; b) requirements and guidance for the data collection and maintenance processes within the benchmarking framework; c) requirements and guidance for maintaining benchmarking repository product and issued benchmarks. This document mainly focuses on three major activities, which are \"maintain repository\", \"submit IT project data\", and \"measure IT project\" activities. This document is intended for use by stakeholder(s) of IT project performance benchmarking (e.g. benchmarking user, benchmark provider, benchmarking service provider, and IT project team). NOTE The following are examples of how this document can be used: by a benchmark provider, to define data elements, collect and maintain IT project data, and provide benchmarking repository product or issued benchmarks; by a benchmarking analyst, to use benchmarking repository product and/or benchmarks for executing an instance of benchmarking; by a benchmarking service provider, to utilize benchmarking repository product and/or benchmarks for providing benchmarking services; by an IT service provider, to define data elements to be measured and/or to be submitted to repository owner. It is out of the scope of this document to prescribe a particular set of data element definitions, formats or contents of the benchmarking repository.