BIP 2211 : 2012
Current
Current
The latest, up-to-date edition.
COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES
Published date
23-11-2012
Publisher
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| Committee |
ZBIP/3
|
| DocumentType |
Standard
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| AS ISO 10002-2006 | Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD) |
| BS ISO 10003:2007 | Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| BS 8600:1999 | Complaints management systems. Guide to design and implementation |
| BS EN ISO 19011:2011 | Guidelines for auditing management systems |
| AS 4269-1995 | Complaints handling |
| BS ISO 10002:2014 | Quality management. Customer satisfaction. Guidelines for complaints handling in organizations |
| BS 18477:2010 | Inclusive service provision. Requirements for identifying and responding to consumer vulnerability |
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