AS ISO/IEC 20000.2-2013
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Information technology - Service management Guidance on the application of service management systems
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
28-03-2023
English
18-10-2013
Important note : All end users must be registered with an Account prior to user licenses being assigned.The objective of this Standard is to provide standardization in the field of service management, and in particular guidance on the application of a service management system (SMS) based on AS ISO/IEC 20000.1.
| Committee |
IT-030
|
| DocumentType |
Standard
|
| ISBN |
978 1 74342 613 5
|
| Pages |
85
|
| PublisherName |
Standards Australia
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.
| Standards | Relationship |
| ISO/IEC 20000-2:2012 | Identical |
Originated as AS 8018.2-2004.
Previous edition AS ISO/IEC 20000.2-2007.
Second edition 2013.
| AS/NZS ISO/IEC 27005:2012 | Information technology - Security techniques -Information security risk management (ISO/IEC 27005:2011, MOD) |
| AS/NZS ISO/IEC 38500:2010 | Corporate governance of information technology |
| AS ISO/IEC 20000.1-2013 | Information technology - Service management Service management system requirements |
| AS ISO/IEC 20000.1-2013 | Information technology - Service management Service management system requirements |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.