EG 202 934 : 1.1.2
Current
The latest, up-to-date edition.
USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES
Hardcopy , PDF
English
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Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
4 General context of the information on QoS assessment
5 Segmentation of the results
6 Definition of a reference threshold for each
QoS parameter
7 Aggregation of the results within each CRS
8 Aggregation of the QoS results of the various CRS
of a specific service
Annex A - Weighted aggregation of the results of the CRS
of a specific service
Annex B - Graphical representation
Annex C - Alternate graphical representation based on the
"one-view visualization (OVV) methodology"
described in the ITU-T Recommendation P.505
Annex D - Bibliography
History
Specifies a methodology for the aggregation of QoS parameter results in order to obtain a view onto the overall quality of the ICT services provided by Service Providers (SP) from an individual customer's perspective; a suggestion for graphical representations including one following ITU-T Recommendation P.505 is proposed in annexes B and C.
| Committee |
USER
|
| DocumentType |
Standard
|
| Pages |
28
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| TR 102 854 : 1.1.1 | USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS |
| TS 102 250-1 : 2.2.1 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS ASPECTS FOR POPULAR SERVICES IN MOBILE NETWORKS; PART 1: ASSESSMENT OF QUALITY OF SERVICE |
| EG 202 765-1 : 1.1.2 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 1: GENERAL CONSIDERATIONS |
| TR 102 806 : 1.1.1 | USER GROUP; ANALYSIS OF CURRENT END-TO-END QOS STANDARDIZATION STATE |
| ES 202 740 : 1.4.1 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR WIDEBAND VOIP LOUDSPEAKING AND HANDSFREE TERMINALS FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER |
| EG 202 057-2 : 1.3.2 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS |
| EG 202 765-2 : 1.1.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS - PART 2: TRANSMISSION QUALITY INDICATOR COMBINING VOICE QUALITY METRICS |
| EG 202 057-4 : 1.2.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS |
| ES 202 765-4 : 1.2.1 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 4: INDICATORS FOR SUPERVISION OF MULTIPLAY SERVICES |
| TS 102 844 : 1.2.1 | USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS |
| TR 102 805-3 : 1.1.1 | USER GROUP; END-TO-END QOS MANAGEMENT AT THE NETWORK INTERFACES; PART 3: QOS INFORMATIONAL STRUCTURE |
| ES 202 746 : 1.1.1 | HUMAN FACTORS (HF); PERSONALIZATION AND USER PROFILE MANAGEMENT; USER PROFILE PREFERENCES AND INFORMATION |
| EG 202 765-3 : 1.1.2 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS AND NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS; PART 3: NETWORK PERFORMANCE METRICS AND MEASUREMENT METHODS IN IP NETWORKS |
| EG 202 843 : 1.2.1 | USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION |
| ES 202 738 : 1.4.1 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR NARROWBAND VOIP LOUDSPEAKING AND HANDSFREE TERMINALS FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER |
| ES 202 737 : 1.4.1 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR NARROWBAND VOIP TERMINALS (HANDSET AND HEADSET) FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER |
| TS 102 250-2 : 2.4.1 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QOS ASPECTS FOR POPULAR SERVICES IN MOBILE NETWORKS; PART 2: DEFINITION OF QUALITY OF SERVICE PARAMETERS AND THEIR COMPUTATION |
| EG 202 009-1 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS |
| ES 202 667 : 1.1.5 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); AUDIOVISUAL QOS FOR COMMUNICATION OVER IP NETWORKS |
| ES 202 739 : 1.4.1 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); TRANSMISSION REQUIREMENTS FOR WIDEBAND VOIP TERMINALS (HANDSET AND HEADSET) FROM A QOS PERSPECTIVE AS PERCEIVED BY THE USER |
| TR 102 854 : 1.1.1 | USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS |
| TR 102 805-1 : 1.1.1 | USER GROUP; END-TO-END QOS MANAGEMENT AT THE NETWORK INTERFACES; PART 1: USER'S E2E QOS - ANALYSIS OF THE NGN INTERFACES (USER CASE) |
| EG 202 057-1 : 1.3.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL |
| TS 102 852 : 1.1.2 | USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES |
| EG 202 009-2 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS |
| EG 202 057-3 : 1.1.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 3: QOS PARAMETERS SPECIFIC TO PUBLIC LAND MOBILE NETWORKS (PLMN) |
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