ETR 095 : 20001

Foreword
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Background
  4.1 Introduction
  4.2 Definitions of usability
  4.3 Types and approaches to evaluation
  4.4 Summary
5 The usability evaluation process
  5.1 Introduction
  5.2 The usability evaluation process
  5.3 Measures, metrics and methods
6 Describing the context
  6.1 Introduction
  6.2 The general procedure
  6.3 Identifying and describing users
  6.4 Identifying and describing tasks
  6.5 Identifying and describing the environment
7 Evaluation methods
  7.1 Introduction
  7.2 Choosing a method
  7.3 General description of the different methods
  7.4 The detailed description of the methods
8 Measurement issues
  8.1 Introduction
  8.2 Measurement theory
  8.3 Measurement scales
  8.4 Applying the scales
  8.5 Conditions and precautions of use
  8.6 Examples and illustrations
  8.7 Uses of rating scales
  8.8 Reliability and validity
Annex A (informative): Example test plan
      A.1 General information
      A.2 Testing details
      A.3 Resource details
      A.4 History
Annex B (informative): Example specification table
Annex C (informative): Example test report
      C.1 General inform
      C.2 Major results
      C.3 Recommendations
      C.4 History
History

Gives an overview of evaluation methods and application criteria for human factors experts in telecommunications.