BS ISO/IEC 20000-1:2011
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Information technology. Service management Service management system requirements
Hardcopy , PDF
English
31-05-2011
17-09-2018
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Bibliography
Describes requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
| Committee |
IST/60
|
| DevelopmentNote |
Supersedes BS 15000-1(2002) and 04/30126225 DC. (12/2005) Included in BIP 0062. (12/2006) Also available as part of BS KIT 32. (02/2008) Supersedes 09/30184534 DC. (05/2011)
|
| DocumentType |
Standard
|
| Pages |
40
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO/IEC 20000-1:2011 | Identical |
| 14/30286703 DC : 0 | BS 10008:2014 - EVIDENTIAL WEIGHT AND LEGAL ADMISSIBILITY OF ELECTRONIC INFORMATION - SPECIFICATION |
| BS 25999-1:2006 | BUSINESS CONTINUITY MANAGEMENT - PART 1: CODE OF PRACTICE |
| BS 10008:2014 | Evidential weight and legal admissibility of electronic information. Specification |
| BS 10012(2017) : 2017 | DATA PROTECTION - SPECIFICATION FOR A PERSONAL INFORMATION MANAGEMENT SYSTEM |
| BIP 2150 : 2008 | BS 25999-2 - BUSINESS CONTINUITY MANAGEMENT - SPECIFICATION - LAMINATED POCKETBOOK |
| BS PAS 99(2012) : 2012 | SPECIFICATION OF COMMON MANAGEMENT SYSTEM REQUIREMENTS AS A FRAMEWORK FOR INTEGRATION |
| BS 10008:2008 | Evidential weight and legal admissibility of electronic information. Specification |
| BS 25777:2008 | INFORMATION AND COMMUNICATIONS TECHNOLOGY CONTINUITY MANAGEMENT - CODE OF PRACTICE |
| 16/30339452 DC : 0 | BS 10012 - DATA PROTECTION - SPECIFICATION FOR A PERSONAL INFORMATION MANAGEMENT SYSTEM |
| BIP 2145 : 2008 | BS 25999-1 BUSINESS CONTINUITY MANAGEMENT - CODE OF PRACTICE - LAMINATED POCKETBOOK |
| BS PAS 555(2013) : 2013 | CYBER SECURITY RISK - GOVERNANCE AND MANAGEMENT - SPECIFICATION |
| BS 25999-2:2007 | Business continuity management Specification |
| ISO/IEC TR 20000-5:2013 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 15504-3:2004 | Information technology — Process assessment — Part 3: Guidance on performing an assessment |
| ISO 31000:2009 | Risk management — Principles and guidelines |
| ISO/IEC/IEEE 24765:2017 | Systems and software engineering — Vocabulary |
| ISO/IEC TR 20000-4:2010 | Information technology — Service management — Part 4: Process reference model |
| ISO/IEC 15504-2:2003 | Information technology — Process assessment — Part 2: Performing an assessment |
| ISO/IEC 19770-1:2012 | Information technology — Software asset management — Part 1: Processes and tiered assessment of conformance |
| ISO/IEC 15288:2008 | Systems and software engineering — System life cycle processes |
| ISO/IEC TR 20000-3:2009 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO/IEC 20000-2:2012 | Information technology — Service management — Part 2: Guidance on the application of service management systems |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO/IEC 27005:2011 | Information technology — Security techniques — Information security risk management |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC 15504-1:2004 | Information technology — Process assessment — Part 1: Concepts and vocabulary |
| ISO/IEC 27000:2016 | Information technology — Security techniques — Information security management systems — Overview and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
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