BS ISO 14785:2014
Current
The latest, up-to-date edition.
Tourist information offices. Tourist information and reception services. Requirements
Hardcopy , PDF
English
30-04-2014
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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Service provision
4 Resources
Annex A (informative) - Consumers' rights
Annex B (informative) - Environmental awareness
Annex C (informative) - The Responsible
Tourist and Traveller
Annex D (informative) - Accessibility
Bibliography
Describes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors' expectations.
| Committee |
SVS/2
|
| DevelopmentNote |
Supersedes 12/30217711 DC. (04/2014)
|
| DocumentType |
Standard
|
| Pages |
22
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
This International Standard establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors\' expectations.
| Standards | Relationship |
| ISO 14785:2014 | Identical |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 7001:2007 | Graphical symbols — Public information symbols |
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